Return Policy

Return Policy

Last updated: August 2025

🔄 7-Day Return Window

We accept returns within 7 days of the original purchase date. Items must be in original condition with all packaging and accessories included.

✅ Eligible Items

The following items can be returned:

  • Unused products in original packaging
  • Items with all original accessories and documentation
  • Products without signs of installation or use
  • Items with original tags and labels intact

❌ Non-Returnable Items

The following items cannot be returned:

  • Custom or special-order items
  • Installed or used products
  • Items damaged by customer misuse
  • Products without original packaging
  • Electrical items that have been connected

💰 Refund Process

Refund Timeline: 7-10 business days after we receive your return
Refund Method: Original payment method
Processing Fee: No processing fees for eligible returns

📦 How to Return

  1. Contact Us: Email or call our customer service team
  2. Return Authorization: We'll provide a return authorization number
  3. Package Items: Securely pack items in original packaging
  4. Ship Back: Send to our returns address (provided with authorization)

🚚 Return Shipping

Customer Responsibility: Customer pays return shipping costs
Exception: We cover return shipping for defective or incorrect items
Recommendation: Use trackable shipping method for returns

🔧 Defective Items

For defective products:

  • Contact us immediately upon receipt
  • We'll arrange free return shipping
  • Full refund or replacement provided
  • Manufacturer warranty may also apply

🔄 Exchanges

• Direct exchanges are not available
• Return the original item for refund
• Place a new order for the desired item
• This ensures fastest processing

📞 Contact Information

For return authorization or questions:

Email: Contact through our website
Include: Order number, item details, and reason for return

⚠️ Important Notes

• Return authorization required before sending items
• Items returned without authorization may be refused
• Customer responsible for return shipping insurance
• Refunds processed only after inspection of returned items